Legal Information

GENERAL TERMS AND CONDITIONS

 

By using the website www.cambiare.coffee, you are deemed to have accepted and agreed to the Terms and Conditions set out below.

 

These General Terms and Conditions are intended to govern the relationship between “Fashion Hub” Ltd., UIC 205778167, with its registered office and address: Sofia 1619, Damyanitsa Street 2, info@cambiare.coffee, hereinafter referred to as the SUPPLIER, and the clients, hereinafter referred to as USERS, of the e-commerce platform www.cambiare.coffee, hereinafter referred to as the SITE.

 

 

1. Terms of Use of the Site

 

The informational services on the Site are provided “as published”.

 

The Supplier is not liable for the accuracy of the published information.

 

The Supplier is not liable and does not commit to any deadlines regarding the delivery of information about User orders, status of inquiries, questions and comments on products, product availability, nor for any damages and/or lost profits or other losses of any kind and size, arising from, as a result of, or due to the use/inability to use (due to technical issues, maintenance, administrator decisions, etc.) the Site.

 

The Supplier is not responsible if damages arise for the User from the use of the Site or its materials that require repair or servicing of equipment, or loss of data; all costs related to resolving such issues are borne by the User.

 

The online purchasing system of the Site reflects the current availability of products at the time of the check. Due to the dynamic nature of inventory, it is possible that certain items or their accessories become unavailable at the time of the order and may not be ordered or delivered. In such cases, the User will be informed and alternative suggestions will be provided.

 

It is possible that the parameters (e.g. delivery time/method) of an order placed through the online system are changed, and the Site is obligated to inform the User of such changes via the provided email and/or contact phone and/or other appropriate method, no later than two business days after sending the delivery confirmation to the User.

 

To use the Site’s services, the User must gain access to the World Wide Web directly or via other devices that can access web-based content, providing all necessary equipment for internet access, including a computer, modem, or other internet-enabled device. The Site is not responsible for any disturbances or technical issues preventing usage due to the quality of the User’s hardware.

 

When registering on the Site, the User must provide true, accurate, current, and complete information necessary to complete the sale by filling in all required fields of the registration form.

 

The Supplier is not liable for any incorrect or inaccurately fulfilled order if the User provides false, inaccurate, outdated, or incomplete information. The Supplier also reserves the right to deny further access to part or all of the services offered on the Site.

 

The User receives information about products and services offered on the Site through the provided contact details. If the User does not wish to receive such information, they must explicitly decline through the inquiry and contact forms on the Site. Clicking the “ORDER” button is considered an expression of agreement with these Terms of Use of the online store.

 

The Supplier reserves the right to amend these Terms at any time, and is obligated to notify the User of any changes within seven days of their enactment via the contact details provided. If the User disagrees with the changes, they may terminate the contract without giving a reason and without owing compensation or penalty, or continue under the previous terms. The User must exercise this right by sending written notice to the Supplier within one month of receiving the change notification.

 

2. Protection of Personal Data

 

The Provider is a data controller established within the territory of the Republic of Bulgaria and processes personal data lawfully and in good faith in relation to the purposes of its business activities — wholesale and retail trade. The Provider does not further process personal data in a manner incompatible with these purposes.

 

The personal data provided by the User shall not be transferred to third parties for advertising or promotional purposes.

 

The Provider shall process personal data only if the individual to whom the data refers has given their explicit consent. In the absence of such explicit consent, the Provider has no right to process the data. By providing their personal data, the User automatically gives their explicit consent for it to be processed.

 

Every individual has the right to access their personal data through a written request, as well as the right, at any time, to request that “Fashion Hub” Ltd. deletes, rectifies, or blocks any personal data that is being processed in violation of the applicable data protection legislation.

 

3. Copyright and Related Restrictions

 

Users may utilize all services offered on the Website solely for personal, non-commercial purposes, provided that such use does not infringe upon the copyrights of www.cambiare.coffee or any third parties directly or indirectly associated with the Website’s materials. The copying, public distribution, or dissemination of materials published on this Website for any purpose by Users is expressly prohibited.

 

The Provider reserves the right to assign the rights to publish materials and other content featured on the Website to third parties, under a separately executed written agreement governing the relationship between cambiare.coffee and the entity publishing the content.

 

Links on the Website that direct to other websites owned by third parties are provided for the convenience of the User. By using such a link, Users are not engaging with a service provided by cambiare.coffee, and these Terms and Conditions do not apply to the use of such third-party links.

 

www.cambiare.coffee is not responsible for the information and/or content found on websites owned by third parties. The Provider does not endorse or recommend the use of such websites or the information published therein. Any risks associated with accessing and using such websites shall be borne solely by the User.

 

4. Presentation of Goods and Services on the Website

 

All prices listed on the Website are displayed in Bulgarian lev (BGN), euros (EUR), or U.S. dollars (USD), depending on the User’s selected currency, and include VAT. In the event of changes in the exchange rate or discrepancies therein, the Provider shall not be held liable and reserves the right to update the price accordingly, committing to notify the User promptly of any change affecting their order. Where a product has multiple variations, the Website will display the prices for each variation.

 

The Provider reserves the right to make changes at any time and without prior notice to the products, services, prices, and other characteristics listed on the Website. Users are deemed informed of such changes as of the date of their publication.

 

Some product information displayed on the Website may not be fully updated. In any such case, Users will be informed prior to delivery if an online order is placed for a product with outdated information.

Certain content published on the Website may pertain to products, services, or programs that are not currently available or offered.

 

5. Purchase of Goods and/or Services from the Website

 

The User has the right to order any of the goods and/or services listed on the Website. When placing an order, the User may select the type, brand, options, and model of the product(s), their quantity, the payment terms, as well as the method and timing of delivery, in accordance with the options provided on the Website.

 

At any time prior to the final confirmation of the order—through submission of the online purchase form—the User may modify the selected goods and services.

 

By placing an order on the Website, the User enters into a contractual relationship with the Provider for the sale of the selected item(s), governed by these General Terms and Conditions. The order is considered confirmed only after receiving an explicit confirmation from the Provider, containing all of the aforementioned parameters, and in accordance with the instructions specified on the Website.

 

The Provider reserves the right to update the prices listed on the Website at its sole discretion, at any time, and without prior notice to Users. The User is obliged to pay the price that was listed on the Website at the time the order was placed, regardless of whether it is higher or lower than a subsequently updated price—unless the order is placed in a currency other than Bulgarian lev. In cases where technical errors have occurred in the published information on the Website that prevent the order from being fulfilled, the Provider reserves the right to cancel the order without owing the User any compensation, apart from refunding any amounts paid and/or deposited for the canceled order, if applicable.

 

6. Payment for Purchased Goods and Services

 

Payment may be made using one of the following methods:

 

6.1. By bank transfer, where the full amount of the order must be transferred to the Provider’s bank account before the ordered products leave the warehouse.

 

6.2. By cash on delivery (COD) – for ordered and delivered goods and/or services. The User is obliged to pay the full amount of the confirmed order at the time of delivery, either to the Provider or to its authorized representative/subcontractor responsible for delivering the ordered goods or services.

 

6.3. By credit/debit card via a virtual POS terminal.

 

In the case of online or bank payments, the Provider is not liable for any fees, charges, or additional costs incurred by the User or their bank in relation to the transaction itself, including currency exchange fees applied by the issuing bank if the transaction is made in a currency other than BGN.

 

Card payments to the Provider may be treated as international transactions by some banks in Bulgaria. According to their policies on card transactions, such banks may apply additional fees. The same applies to refunds or other types of transfers initiated by the Provider to the User.

 

All such charges are borne exclusively by the User. Therefore, the Provider recommends that Users consult with their bank in advance to verify whether any additional fees may be incurred when making online or bank payments for goods sold by the Provider.

 

The User’s card data will not be accessible to the Provider nor stored by the Provider. Such data is handled solely by the card issuer or by an authorized entity providing secure card data storage services.

 

7. Delivery of Purchased Goods

 

The delivery time for ordered goods or services, for which payment has been received, to the address specified by the User is up to 3 (three) business days after confirmation of the order and receipt of payment by the Provider. In all cases, delivery delays are possible, and the User will be duly informed by the Provider in such circumstances.

 

Delivery of the ordered goods is carried out using the method chosen by the User, and within the indicated delivery timeframes. The Provider reserves the right to extend the specified delivery period by up to 7 (seven) days without prior notice to the User. With the prior consent of the User, the Provider may extend the delivery period by more than 7 (seven) days.

 

The delivery cost is separate from the price of the goods or services ordered and is determined at the time of order confirmation.

 

Upon receiving the delivery, the goods must be carefully inspected by the User and/or an authorized representative. In case of visible external defects – such as damages, compromised packaging, or other issues – the User must sign a damage report in the presence of the Provider’s representative, describing the defects, and immediately notify the Provider.

 

If visible defects are established and a damage report is duly signed, the Provider is obliged to replace the item with a new one, covering the costs for the return and reshipment.

 

If the User accepts the delivery without any remarks, all subsequent claims regarding visible defects on the received goods shall be considered unfounded and will not be honored.

 

8. Right of Withdrawal from a Purchase

 

Within 14 (fourteen) days of receiving goods that are in an intact commercial condition and packaging — or, in the case of a service agreement, within 14 days from the conclusion of the contract — the User has the right to withdraw from the contract without providing a reason, without paying a penalty, and without incurring any costs, except those provided under Article 54, Paragraph 3 and Article 55 of the Bulgarian Consumer Protection Act.

 

To exercise the right of withdrawal, the User must notify the Provider of their decision to withdraw from the contract in a clear and unambiguous manner by sending a message to the registered office address of “Fashion Hub” Ltd. within the timeframe specified above.

 

Once the User has exercised their right to withdraw from the contract, the Provider shall refund all payments received, including delivery costs, without undue delay and no later than 14 (fourteen) days from the date on which the Provider was informed of the User’s decision to withdraw.

 

If the User exercises their right of withdrawal and the Provider has not offered to collect the goods themselves, the User must send back or return the goods to the Provider or an authorized representative without undue delay and no later than 14 (fourteen) days from the date on which the User notified the Provider of their decision to withdraw.

 

ATTENTION: The User’s right of withdrawal does NOT apply to the delivery of sealed goods that have been unsealed after delivery.

 

9. Miscellaneous

 

The Provider reserves the right to send the User messages related to new products and services, promotions, and/or changes in the conditions and methods of delivery of the goods and services offered, as well as any other information published on the Website.

 

Questions, inquiries, and consultations by the User may be made online on the Website via the contact form or with an Online Department representative at the following phone number: +359 888 610 108, during business hours: from 9:00 to 16:00, Monday to Friday.

 

By using the Website, Users agree to comply with these General Terms and Conditions, as well as with the applicable legislation of the Republic of Bulgaria and international laws concerning the goods and services provided on the Website.

 

By clicking on any object, link, or button on the Website, the User agrees to the terms of use of the services provided by the Website, as set forth in these General Terms and Conditions, and is deemed to have read, understood, and accepted them, and to be bound to comply with them.

 

 

COOKIE POLICY

 

This Cookie Policy is intended to inform you about the nature, purpose, and use of cookies on the websites operated by Fashion Hub Ltd.

 

 

What is a cookie?

 

A cookie is a file containing a limited amount of textual information that a website transfers to your device’s hard drive via your web browser — either temporarily for the duration of your visit or for a longer period, depending on the type of cookie.

 

Cookies distinguish you from other users of the same site or retain information related to your preferences. They are used by most websites to enhance your browsing experience.

 

Each cookie is unique to your browser and contains anonymous data. Typically, it includes:

 

  • the domain name from which it originates,

  • the cookie’s “lifespan”,

  • and a value, usually a randomly generated number.

 

 

 

 

What types of cookies do we use and why?

 

1. Security and Identification Cookies

These are used to facilitate the shopping experience on our online store www.cambiare.coffee. They are created when placing an order and help identify the user during the session, control the security of the connection, and ensure that the information entered is visible only to the user.

These cookies are either deleted automatically at the end of the browser session or stored for a limited time to ensure seamless website performance.

Note: These cookies do not store personal data.

 

2. Traffic and Analytics Cookies

These collect statistical information about website traffic, such as the number of visits, time spent on site, page popularity, browsing sequence, repeat visits, and exit points.

We use this data to evaluate the success of our products and campaigns, and to improve both our portfolio and your user experience.

 

3. Preference and Settings Cookies

These store your language selection, location, and display settings based on the device you are using. The purpose is to avoid requiring you to re-enter preferences you’ve already selected on previous visits or in the current session, thus offering maximum convenience.

 

4. User Behavior Cookies

These store decisions made during your visit — such as filled form values, selected products, and service preferences.

They eliminate the need to re-enter the same data again and help personalize your experience with us.

 

5.Marketing and Advertising Cookies

 

These cookies personalize marketing content, and measure the effectiveness of our promotional campaigns.

They are often placed by third-party advertising networks under agreed conditions. These cookies ensure that the content you see is tailored to your interests and prevent you from seeing the same ad multiple times.

 

 

 

Disabling Cookies

 

If you prefer not to accept cookies, you can disable them through your browser settings.

For more information, visit your browser’s official support page.

 

Please note: Disabling cookies may affect the functionality of our website and may disrupt the operation of the online store at www.cambiare.coffee.

 

 

Privacy Policy (GDPR)

 

When using the website cambiare.coffee, your personal data is processed by “Fashion Hub” Ltd., UIC: 205778167, with registered office and management address: Sofia 1619, Vitosha district, 2 Damyanitsa St., phone: +359 888 610 108, email: info@cambiare.coffee

 

We process your personal data on the following legal grounds:

 

  • When an order is placed through the cambiare.coffee website;

  • When a user registers on cambiare.coffee;

  • Based on legal obligations – when required by regulatory acts;

  • Based on your explicit consent – in all other cases.

 

 

In the following paragraphs, you will find detailed information about the processing of your personal data depending on the legal ground for processing.

 

 

When placing an order for product(s) from our website

 

We process your personal data in order to fulfill our obligations to you, as well as to exercise our rights under the contract.

 

Purposes of processing:

 

  • To verify your identity;

  • To manage and fulfill your product requests;

  • To issue and send an invoice for the products you purchase from us;

  • To provide full service related to our products;

  • To notify you about anything related to the products you use with us;

  • To create a user profile and maintain a customer history;

  • To retain correspondence related to orders placed, request processing, problem reporting, etc.

 

 

On this legal basis, we process the following data:

 

  • Contact details – contact address, phone number, fax, and email;

  • Identification data – first and last name for individuals, company name, company registration number (UIC), VAT number for legal entities;

  • Data about orders placed through the user profile;

  • Email correspondence, letters, request information, troubleshooting details, inquiries, complaints, and other feedback we receive from you;

  • Any other information necessary for the provision of the specific service, without which the service could not be delivered;

  • Customer number, code, or other identifier created for user identification;

  • Other personal data provided by you or by a third party during the ordering process, including but not limited to: full name, address, phone number, email, fax, company name, additional contact details, contact person; username and password (in case of registration on our website or other similar services).

The processing of the above personal data is mandatory for us in order to fulfill your orders.

 

Disclosure of Your Data to Third Parties

We may disclose your personal data to third parties in order to provide quality and comprehensive service. We do not disclose your personal data to third parties until we ensure that all technical and organizational measures necessary for data protection have been implemented, and we strive to maintain strict control over compliance with this obligation. In such cases, we remain responsible for the confidentiality and security of the data.

 

We disclose personal data to the following categories of recipients (data controllers):

 

  • Courier service providers – such as “Econt Express” Ltd., for the purpose of sending shipments containing the product(s) you have ordered and/or documents related to your orders;

  • Individuals hired under civil contracts, assisting with sales, logistics, delivery, and other processes;

  • Lawyers registered in accordance with the Bar Act;

  • Banks for payment processing;

  • Entities contracted to maintain the equipment, software, and hardware used for processing personal data and necessary for the company’s operations;

  • Consultants providing services in various fields.

 

Data collected on this legal basis is deleted five years after the termination of the contractual relationship with you.

 

 

When We Fulfill Our Legal Obligations

There may be a legal obligation requiring us to process your personal data. In such cases, we are obligated to carry out the processing, for example:

 

  • Fulfilling obligations related to distance selling or off-premises selling, as set out in the Consumer Protection Act;

  • Providing information to the Consumer Protection Commission or third parties as required by the Consumer Protection Act;

  • Obligations under the Accounting Act and the Tax and Social Security Procedure Code and other related regulations, for maintaining lawful accounting records;

  • Verifying the age of customers during online purchases.

 

 

Data collected under a legal obligation is deleted after the obligation for collection and retention has been fulfilled or no longer applies.

 

 

Disclosure of Your Data to Third Parties by Law

When we are legally required, we may disclose personal data to the competent state authority, a natural person, or a legal entity.

 

 

When We Have Your Explicit Consent

We process your personal data on this basis only after obtaining your explicit, unambiguous, and voluntary consent. We will not impose any negative consequences if you choose not to consent to the processing of your personal data.

 

If you grant us your consent, and until its withdrawal or the termination of all contractual relationships with you:

 

  • We may prepare personalized product offers for you;

  • We may prepare product offers on behalf of our partners, using your basic personal data.

 

Withdrawal of Consent

 

The consents you have provided may be withdrawn at any time by an explicit statement sent to our email: info@cambiare.coffee.

If you withdraw your consent for personal data processing, we will no longer use your data for the purposes outlined above.

 

To withdraw your consent, you must send a free-form written email to the following address: info@cambiare.coffee.

 

Based on your given consent, we process your email address and other information that you have explicitly agreed to.

 

Data collected on this basis will be deleted upon your request.

 

 

Anonymisation and Pseudonymisation

 

We process data for statistical purposes. This means for analysis where the results are only aggregate and therefore the data is anonymous. Identifying a specific individual from this information is not possible.

 

Your data may also be anonymised. Anonymisation is an alternative to deletion. In the process of anonymisation, all personally identifiable elements are irreversibly removed.

For anonymised data, there is no legal requirement for deletion, as such data no longer constitutes personal data.

 

 

Protection of Your Personal Data

 

To ensure adequate protection of the data of Fashion Hub Ltd. and its customers, we apply all necessary organizational and technical measures, as required by the Personal Data Protection Act and Regulation (EU) 2016/679 (GDPR), as well as best practices from international standards.

 

The company has adopted policies to prevent abuse and security breaches.

 

For maximum security in processing, transferring, and storing your data, we may use additional protection mechanisms such as encryption, pseudonymisation, and others.

 

We work only with data processors who meet equivalent security standards.

 

 

Personal Data Received from Third Parties

 

In some cases, we process your personal data that has not been provided directly by you or collected by us, but instead received from third parties. These include:

 

  • Data from social networks such as Facebook – user profile data;

  • Data from our partners – in fulfillment of contractual obligations or with your explicit consent.

 

 

 

Your Rights

 

As a data subject, you may exercise your rights by contacting us at:

Phone: +359 888 610 108

Email: info@cambiare.coffee

 

You have all the rights guaranteed by Bulgarian law and EU law regarding personal data protection. These include the right to:

 

  • Be informed (about the processing of your personal data);

  • Access your personal data;

  • Rectification (if data is inaccurate);

  • Erasure of your personal data;

  • Restriction of processing by the controller or processor;

  • Data portability between separate controllers;

  • Object to the processing of your personal data;

  • Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you;

  • Judicial or administrative remedy in case your rights have been violated.

 

 

 

 

You Can Request Deletion of Your Data If:

 

  • The personal data is no longer necessary for the purposes for which it was collected or otherwise processed;

  • You withdraw your consent and there is no other legal ground for processing;

  • You object to the processing and there are no overriding legitimate grounds;

  • The personal data has been unlawfully processed;

  • The data must be deleted in order to comply with a legal obligation.

 

 

 

 

You Can Restrict Data Processing When:

 

  • You contest the accuracy of the personal data;

  • The processing is unlawful, but you do not wish for the data to be deleted and instead request restriction of its use;

  • We no longer need the personal data for the purposes of the processing, but you require it for the establishment, exercise, or defense of legal claims;

  • You have objected to processing pending verification of whether our legitimate grounds override your interests.

 

 

 

Right to Object

 

You have the right to object to the processing of your personal data. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.

 

If you object to the processing of your data for direct marketing purposes, the processing shall be terminated immediately.

 

 

Right to Lodge a Complaint with a Supervisory Authority

 

You may file a complaint regarding unlawful processing of your personal data with the Commission for Personal Data Protection or the competent court.

 

 

Record-Keeping

 

We maintain a record of processing activities under our responsibility. This record contains the following:

 

  • Name and contact details of our company;

  • Description of the categories of data subjects and personal data being processed;

  • Categories of recipients to whom personal data has been or will be disclosed, including those in third countries or international organizations;

  • Where possible, the envisaged time limits for erasure of the different categories of data;

  • Where possible, a general description of the technical and organizational security measures in place.