Frequently asked questions F.A.Q.
What payment methods do you accept?
We offer the following options:
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Cash on delivery
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Bank transfer (prepayment)
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Credit/debit card via a secure virtual POS terminal
Note: We do not store or access your card details.
What are the delivery times and costs?
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Delivery time: 1–3 business days after confirmation and payment
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Shipping method: via courier service (Econt) – to an address or office
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Cost: based on the courier’s tariff
Can I return a product?
Yes. You have the right to return your order within 14 days of receiving it, if the product:
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is in original condition
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has unopened packaging
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shows no signs of use
Note: Returns are not accepted for sealed products that have been opened after delivery.
How do I return a product?
Please email us at info@cambiare.coffee with:
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your order number
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optional reason for return
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your bank account (if a refund is needed)
Who covers the return shipping costs?
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For orders within Bulgaria – return costs are covered by us
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For international orders – return costs are covered by the customer
Is my personal information safe?
Yes. Your data is handled in compliance with the GDPR and our Privacy Policy. It is used only for processing your order and never shared for advertising purposes.
Do you use cookies?
Yes, to ensure:
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smooth site functionality
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session security
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performance statistics
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saved preferences
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personalized offers
You can disable cookies in your browser settings.
How can I contact you?
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Email: info@cambiare.coffee
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Phone: +359 888 610 108
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Business hours: Monday–Friday | 09:00 – 16:00 (EET)